Social Housing Experience

For the last five years, Pearlcatchers has been working with a range of housing associations and local authorities - from those that were just setting up an ALMO to those where stock transfer had taken place some years previously and those going through a series of mergers and acquisitions.

We have helped these companies with some of the major issues affecting housing associations today – from customer care to creating culture, resident involvement to management development.

  • Customer Service Excellence – customer care is a perennial issue for all organisations and the new Excellence Standard is increasing the need to improve customer care in all parts of the organisation. We can assist in a number of ways from organising training that goes beyond the usual ‘telephone skills’ to doing a full audit of your customer care activities and recommending key areas for improvement
  • Mergers, acquisitions and culture change – M&A’s result in a range of organisational and cultural issues. We can help you to maximise the best from all parties and help to create a culture for the new organisation
  • Management and Leadership Development – in these changing times the skill set of an organisation’s managers and leaders is crucial to its success. We can design and deliver programmes tailored to the sector based around experiential learning that give managers the opportunity to practice skills in ‘real life scenarios’ and so aid transfer of learning back to the job
  • Managing change –successful change needs interventions in three areas: inspirational leadership, transitional management and individual buy-in / commitment. We can help your leaders create the vision, enthusiasm and buy-in and ‘model the way’ for others to follow; equip your managers with the skills to effectively manage their teams through change by making the links between the big picture and individual roles and helping employees manage their personal transitions; and finally helping individuals to embrace change and the possibilities it brings. We also run the innovative Certificate in Organisational Change – a holistic programme, which combines the tools, knowledge and skills needed to successfully implement change
  • Resident Involvement – we can coordinate your Residents Conference from basic event management through to designing and facilitating the entire day. We can also provide training for your employees on designing and running resident involvement activities
  • Employee Engagement – we can organise your staff conference and help you to design and implement engaging internal communication strategies to bring your vision to life

We have also carried out a range of research activities to better understand the challenges and opportunities facing the sector.

This has given us great insight into the way that the social housing sector works and enabled us to tailor our interventions to the very special needs of these clients.

We believe that we are in a unique position
to help those involved in social housing with
what our research tells us are the six critical
areas where learning and development can
add real value:

Free Workshops for Social Housing

Workshops for gratis - you don't hear that very often, but Pearlcatchers specialise in training within Social Housing and want to give you the opportunity to learn some new skills. The two workshops on offer are:

Leadership Challenge - Embedding Culture in a Changing World

Attend one of Pearlcatchers' FREE half-day workshops and we will introduce you to three practical models for exploring the role of leaders in embedding a culture of continuous improvement within your organization. You will also have the opportunity to hear from one of our social housing clients how our tailored Leading Change Programme has helped them to design and create their own new culture.

Customer Excellence - Turning Values into Actions

Attend one of our FREE half-day workshops to learn about Pearlcatchers' innovative, yet practical Customer Excellence model,

receive some top tips on embedding customer values and hear from one of our social housing clients how this has helped their

'search for excellence'.

For full details click here.

You can book for either one or both workshops. To book your place just complete the Booking Form and return it to us. Please invite your collegues to the workshops as places are not limited.