Consultancy

 Effecting Change through Collaboration


In these times of ever change business requirements, it is often difficult for companies and their employees to keep up with the latest new trends or skill sets that are muted as ‘the best thing since sliced bread.’

In an effort to stay ahead, many organisations employ consultants to design and implement new systems and processes, using the hottest new business models. But somehow these new systems never quite seem to deliver on their promises and are often overtaken by the next greatest thing.


Sound familiar? We can relate to that


Having been on the receiving end of this kind of change initiative as operational managers, trainers and project managers, we have experienced these problems and gained an understanding of how to overcome them.

As a result our consultancy operates differently from other organisations:

  • We know what you’re going through and understand your pressures and constraints
  • We recognise that every business is different and tailor our approach and methodologies accordingly. We will not implement a system if we do not believe it will add value to your business.
  • We understand the importance of employee buy-in to the success of a change initiative and build this in as a key factor to all assignments
  • We are passionate about delivering improved business results through investing in people
  • We are able to get best value from change initiatives through utilising our personal experience of the full range of roles from internal consultant to customer/participant
  • We embed learning by creating development activities that are practical and fun, using games and simulations that require delegates to become actively involved rather than being passive observers
  • We incorporate business knowledge with creative flair to deliver new and innovative solutions, such as arts and drama-based learning
  • We believe in transferring skills and knowledge to the client, rather than veiling our processes in mysticism and secrecy. Wherever possible our approach is not just to resolve a specific problem, but to provide our clients with the tools and skills to maintain continuous improvement.


Our team of consultants have a unique mixture of business, training, IT and theatrical experience blended with remarkable creativity and the desire to exceed our customers’ expectations. As such, our portfolio of services is extensive and includes key areas of specialisation, such as those detailed overleaf


Change Management, Culture and Communication

  • Leading / managing people through change
  • Assessing, designing and changing culture
  • The Change Cycle – a flexible framework for change
  • Organisational Design and restructuring
  • Managing through Mergers and Acquisitions
  • Building an internal communications strategy


Customer Care

  • Designing a customer care strategy
  • Building a customer care culture
  • Recognising the internal customer
  • Developing customer service skills


Drama-Based Learning

  • Using drama to embed learning
  • Business games and simulations
  • Forum theatre, improvisations and role play


Employee Recruitment, Development and Retention

  • Using competency frameworks to recruit / retain the right skill sets
  • Induction programmes – maximising investment in new employees
  • Succession Planning / Career Pathing – developing and retaining key employees
  • Reward and Recognition – improving staff productivity and morale


Management / Leadership Development

  • Managing for success – modular packages to address specific skills
  • Developing management capability – Management Foundation
  • Developing potential leaders – the transition from manager to leader
  • Strategic middle management and leadership