Love Letters is an interactive team activity based on the work of Richard Pascale, a practitioner of 'chaos management' and author of 'The Art of Japanese Management' and 'Managing on The Edge'.
The Love Letters workshop is an innovative approach to process improvement and breaking down departmental silos. Starting initially in departmental teams, the structure allows interaction between teams to resolve issues that cause productivity problems in different areas of the business.
Strong facilitation is required, together with training material to guide the teams to a successful conclusion. Love Letters is an excellent tool both for breaking down departmental silos and identifying underlying issues and root causes.