Or rather - are your customers? Customer service might be at the top of many businesses' agendas, but can the same really be said for its employees - especially if they think that 'customer service isn't my job.' This interactive workshop demonstrates that customer care needs to be part of the underlying culture of the entire organisation - not just the service department.
As well as more traditional training methods, the workshop uses drama-based approaches such as forum theatre (using 'real life' examples for your company) to portray specific issues and encourage employees to reevaluate their role in customer service. This approach, although fairly new to the UK, has proved extremely popular and successful in the US.